F A Q s

How can I place order online?

It is very easy to place an online order. Simply click on “Add to cart” button with the product. If you wish to order more products then click on “Shop More” button in the cart and repeat the previous method and add products in the cart. Finally click on “Proceed to checkout” button when you are finished adding products in the cart. After proceeding for checkout, enter your billing and shipping details and select a payment mode to proceed with the payment.

What are the shipping charges within India?

Shipping charges are flat Rs.70 within India, but have an option to get free shipping.

Can I get Free Shipping?

Yes, If you share your purchase from the cart, you will find Free Shipping Coupon in the shared image. Visit the following link to know how to get Free Shipping Code : https://www.onlinenaksha.com/free-shipping-coupon-how-to-get/

What are the shipping charges for international orders?

We use DHL/ Fedex to ensure timely delivery of your orders. International shipping charges, you are requested to contact us at +91-7551004229, or mail us at online.naksha@gmail.com

What are the different modes of payment I can opt for?

We accept payments through:

  • Net Banking or Debit Card
  • Bank Transfer
  • Cash on Delivery.
Who do I contact if I face any payment issue?

If you face any issues with the payment, you can call us at 7551004229, or mail us at online.naksha@gmail.com

Is it safe to give my Card/ Net Banking details over internet?

We do not ask for any card information or password from our clients through e-mails, phone calls or in any other way. Also, we suggest you to please do not share it with anyone. However, for the interest of those clients who are making online payment, we are using special security technology called SSL (Secure Sockets Layer). This encrypts your card details and passwords so that it cannot be read as the information travels over the Internet. All your banking details which you fill online for making payment on our website directly goes to the issuer bank.

Are the taxes or GST included in product price?

No, product prices are given excluding GST. But GST will be automatically calculated and added to the product cost in the cart section.

Do you provide any discount like other site?

We offer our products at a very reasonable price and we do not practice discounts in general. Our mission is to ensure genuine products at genuine prices.

I saw some products are Available on Back Order. What is Back Order?

When a product is Available on Back Order that means the product will be made upon your order.

What will happen if I want to order any product Available on Back Order?

If you place order for a Back Ordered item, our executive will call and intimate about its making and availability timings.

Can I Place order for a Sold Out Item?

For Sold-Out items, if you're registered with us, add them to your Wish list. Do submit your email address, so we can notify you once these items are back in stock. If not, contact our Customer Support Team with the product code/picture via Email, Phone Call, Chat or Whatsapp. We will check and let you know if the product can be redo.

When will you process the order for products which are in stock?

We process the orders within 1 working day after successfully receiving the order.

How can I cancel my order?

If you wish to cancel order, you need to write us at online.naksha@gmail.com or call 7551004229 before dispatch of the order.

How can I track my order?

After dispatch we will update shipping information of your order in our website, so that you can track your order at your own.

How do I Return or/and exchange a product?

Please refer to our Return Policy

Return Policy link https://www.onlinenaksha.com/our-policies/